Accessibility Statement

Gentle Giants Removalist is committed to providing an accessible and inclusive experience for all visitors, including people with disabilities. We aim to maintain a website that is easy to navigate, readable and compatible with a wide range of devices and assistive technologies.

We work to ensure:

• Clear and consistent page layouts

• Readable text and high-contrast colours

• Descriptive alt text for important images

• Keyboard-friendly buttons, forms and links

• Ongoing improvements to support screen readers and accessibility tools

If you experience any accessibility issues or need information in an alternative format, please contact us at:
info@gentlegiantsremovalist.com or 0497 775 707.

Privacy Policy

Last updated: 26 November 2025

Gentle Giants Removalist (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and safeguard your data when you interact with our website or services.

Information We Collect

We may collect the following information:

• Name, phone number and email address

• Pickup and delivery addresses

• Details relating to your move (inventory, access notes, scheduling)

• Payment details (processed securely by our payment provider)

• Website usage information (cookies, analytics)

How We Use Your Information

We use your information to:

• Provide accurate quotes

• Manage bookings and communicate with you

• Deliver moving and packing services

• Improve our website and customer experience

• Meet legal obligations

Sharing Your Information

We do not sell your personal information. We may share data with:

• Payment processors

• Insurance providers (if required for claims)

• Staff or contractors involved in your move

All third parties follow strict confidentiality obligations.

Your Rights

You may request access to, correction of or deletion of your information (unless required for legal or safety reasons).

Contact

For privacy-related enquiries, contact:
info@gentlegiantsremovalist.com

Terms of Service

Last updated: 26 November 2025

By booking a service with Gentle Giants Removalist, you agree to the following terms.

Bookings & Quotes

• Quotes are based on the information you provide. Inaccurate or incomplete details may affect the final price.

• Additional charges may apply for stairs, difficult access, extra items or delays not caused by us.

Payments

• Payment is due upon completion of the job unless otherwise agreed.

• Accepted payment methods: card, bank transfer or cash.

• Late payments may incur additional fees.

Client Responsibilities

You are responsible for ensuring:

• Safe and clear access to the property

• Items are securely packed unless using our packing service

• Fragile or valuable items are declared in advance

• Pets, children and hazards are managed safely on site

We are not liable for damage to items packed by customers.

Liability

We take great care when handling your belongings, but we are not liable for:

• Pre-existing damage

• Damage caused by poor packing (if packed by the customer)

• Items not disclosed as fragile or high-value

• Delays caused by traffic, weather or access restrictions

Any insurance claims must follow our insurer’s policy terms.

Delays

Arrival windows may vary due to jobs running over time, traffic or unexpected events.
We cannot offer compensation for delays outside our control.

Refusal of Service

We may refuse or cancel a job if conditions are unsafe, unlawful or unreasonable.

Cancellation & Refund Policy

Last updated: 26 November 2025

Cancellations

• More than 48 hours’ notice: No cancellation fee.

• Less than 48 hours’ notice: 30% cancellation fee.

• Same-day cancellations: Minimum 2-hour charge.

Rescheduling

• Free if rescheduled more than 24 hours before the booking.

• Rescheduling with less than 24 hours’ notice is subject to availability.

Refunds

Refunds may be issued for:

• Overpayments

• Services not delivered due to our error

Refunds are not issued for:

• Changing your mind after the job has started

• Delays caused by access issues, traffic or weather

• Damage to items packed by customers

• Undisclosed fragile or high-value items

Arrival Windows

We always aim to arrive on time, but factors outside our control may affect schedules. Arrival windows are estimates, not guarantees.

Contact

For cancellations, rescheduling or refund enquiries:
1800 811 331
info@gentlegiantsremovalist.com